Frequently Asked Questions

Gas Boiler FAQs

Q: How often should I get my gas boiler serviced?
A: We recommend getting a gas boiler service once a year. Regular servicing keeps your boiler running efficiently, helps prevent breakdowns, and ensures it’s operating safely. An annual boiler service can also help extend the life of your system — and save you money on energy bills!

Q: What happens during a gas boiler service?
A: During a boiler service, we’ll check all the main components of your gas boiler, clean out any debris, test for gas leaks or carbon monoxide, and make sure everything’s working as it should. We’ll also check the pressure, flue, and ventilation. It’s all about safety, efficiency, and peace of mind.

Q: How do I know if I need a new gas boiler?
A: If your gas boiler is over 10-15 years old, constantly breaking down, or your energy bills are going through the roof — it might be time for a new gas boiler. A modern boiler is more energy-efficient, quieter, and often smaller. We can advise on the best option based on your home and usage.

Q: How long does it take to install a new gas boiler?
A: Most new gas boiler installations take about one to two days. It depends on the type of boiler and whether it’s a straight swap or a full system upgrade. We always aim to make the process quick and hassle-free.

Q: What types of gas boilers do you install?
A: We install a wide range of gas boilers, including combi boilers, system boilers, and regular (heat-only) boilers from top-rated manufacturers. Whether you're after a compact unit or a high-efficiency model, we’ll help you find the right fit.

Q: Are your engineers qualified to work on gas boilers?
A: 100%. All of our engineers are Registered gas installers(RGI), fully qualified, and experienced with all types of gas boiler systems.

Q: Can you fix my boiler, or do I need a new one?
A: We’ll always try to repair your gas boiler first if it’s cost-effective and safe. If repairs are getting frequent (or expensive), we’ll be honest and let you know if a new gas boiler might be the better option in the long run.

Gas Cooker & Gas Hob              FAQs

Q: Do you install gas cookers and gas hobs?
A: Yes! We professionally install both gas cookers and gas hobs. Whether it’s a brand-new kitchen or a simple swap, we’ll get everything hooked up safely and properly.

Q: Is it safe to install a gas cooker or gas hob myself?
A: Definitely not. Fitting a gas hob or gas cooker should always be done by a Gas Safe registered engineer. It’s not just about safety — it’s the law. We’re fully certified to handle installations, ensuring everything is leak-free and up to code.

Q: How long does it take to install a gas hob or gas cooker?
A: A standard gas cooker or gas hob installation usually takes 1–2 hours. We’ll arrive on time, carry out the work safely, and test everything before we leave.

Q: Can you disconnect an old gas cooker or hob too?
A: Absolutely. We’ll safely disconnect your old gas cooker or hob, cap off the supply if needed, and remove it if you want us to. Then we’ll install your new one with zero fuss.

Q: What if my new gas cooker or hob isn’t the same size as my old one?
A: Don’t worry! We’ll check your current setup and make sure everything lines up correctly. If some adjustments are needed to get your gas hob or cooker in safely, we’ll sort it.

General Questions About        Heating & Gas Appliances

Q: Why is my boiler making strange noises?
A: Banging, whistling, or gurgling sounds could mean trapped air, limescale build-up, or low pressure. It’s best to book a gas boiler service to figure out what’s going on before it leads to bigger problems.

Q: Can I book a boiler service even if it's not broken?
A: Yes, and we recommend it! A gas boiler service isn’t just for when things go wrong. It’s a bit like a car NCT — it keeps things running smoothly and can catch small issues early.

Q: How much does a new gas boiler cost?
A: The cost of a new gas boiler depends on the type, brand, and the complexity of the installation. We offer competitive pricing and can provide a free, no-obligation quote tailored to your needs.

Q: Do you offer emergency callouts for gas boiler problems?
A: Yes — if your gas boiler has broken down or you're left without heating or hot water, give us a call. We’ll do our best to get to you quickly.

Q: Do you cover commercial properties too?
A: While we mostly work with homeowners, we do offer boiler servicing and installations for small commercial spaces. Just drop us a message and we’ll let you know how we can help.

Q: Are there any signs that my boiler might be unsafe?
A: Yes. If you notice a yellow flame (instead of blue), soot marks, strange smells, or you feel dizzy or unwell around your gas boiler, turn it off and call us immediately. These could be signs of a carbon monoxide leak.

Need Help with Your Boiler or Gas Appliances?

Still have questions about your gas boiler, boiler service, gas hob, or gas cooker? We’re always happy to help. Whether you need advice, a quote, or an emergency visit — get in touch today!